Online orders placed before 9 AM Morning Saturday thru Thursday are generally processed and shipped before afternoon 1 pm same day. Online orders received after 9 am will usually be processed same day evening between 4.30 pm and 10.pm same day. custom-made and/or special ordered merchandise may take slightly longer to ship out. In the event of such a delay, a email message and sms will be prompted and alert your attention to any possible hold-up. quality pets shop will not deliver on Fridays and holidays if we receive any online orders during Fridays and Holidays will processed and shipped next day morning between 9 am and 1pm.

All orders placed in Quality pet shop online shop are subject to product availability and will be delivered according to our delivery terms. If there are any problems regarding your order, we will notify you using the telephone number or e-mail address you have provided with the order.